BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20140916T130000Z DTEND:20140916T170000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:What To Do When The Customer Is Wrong DESCRIPTION:Learn: * How to manage your emotions * Effective techniques for handling volatile situations professionally * Six secrets to dealing with negative people * The 5 vital steps to turning unhappy customers into your biggest supports * Ten things NEVER to say to customers and what to say instead * What to do when there isn't anything you can do WORKSHOP INFO: October 16\, 2014 8am-Noon AmericInn\, Fergus Falls\, MN Regular $179 X-ALT-DESC;FMTTYPE=text/html:Learn: * How to manage your emotions * Effective techniques for handling volatile situations professionally * Six secrets to dealing with negative people * The 5 vital steps to turning unhappy customers into your biggest supports * Ten things NEVER to say to customers and what to say instead * What to do when there isn'\;t anything you can do WORKSHOP INFO: October 16\, 2014 8am-Noon AmericInn\, Fergus Falls\, MN Regular $179 LOCATION:AmericInn\, Fergus Falls UID:e.314.14670 SEQUENCE:3 DTSTAMP:20260426T233941Z URL:https://business.fergusfalls.com/events/details/what-to-do-when-the-customer-is-wrong-09-16-2014-14670 END:VEVENT END:VCALENDAR