Dale Carnegie Training: ''Customer Service Matters''
Customer Service Matters
The foundation of building a culture of customer service excellence is understanding expectations, going the extra mile, and being a customer advocate. Applying behaviors of helpfulness, genuine interest, and respect moves customers from hostile or ambivalent toward supportive and enthusiastic.
Dale Carnegie Training: ''Customer Se...
Date and Time
Friday Sep 18, 2009
8:30 AM - 10:30 AM CDT
Friday, September 18th from 8:30-10:30am
Location
Otter Tail Power Community Room
Fees/Admission
$39/person
Website
Contact Information
701-476-8811