Branch Manager
SMALL TOWN VIBE. BIG COMPANY RESOURCES. ENDLESS POSSIBILITIES.
Integrity / Empathy / Curiosity / Commitment
Integrity / Empathy / Curiosity / Commitment
You're more than an employee, you're Swanston Equipment - Bobcat of Otter Tail's new
BRANCH MANAGER!
BRANCH MANAGER!
Position Purpose: The primary purpose of this position is to direct all operational and transactional functions of the assigned dealership location while optimizing profitability, increasing market share, leading employees, and exceeding customer expectations. Additionally, this role is responsible for the execution of business plans and strategies while implementing and upholding Swanston processes, procedures, and policies.
Key Responsibilities:
- Coordinate, manage, and oversee the day-to-day activities of the branch while maintaining a high level of employee morale and maximizing customer satisfaction
- Manage and lead the workflow of direct reports while continuously evaluating and monitoring work progress and performance
- Maintain appropriate staffing levels by recruiting, selecting, orienting, training, and developing branch employees
- Collaborate with senior leadership to develop and execute branch specific goals, objectives, and strategies
- Collaborate with HR concerning staffing, training, performance reviews, promotions, career development, salary actions and terminations of branch staff
- Identify and execute opportunities to increase dealership market share, cultivate branch growth, and sell customers on the products and services of Swanston Equipment
- Engage proactively with the local communities surrounding branch location to cultivate a thorough understanding of the market landscape
- Collaborate with the internal marketing team to identify and execute marketing strategies focused on branch growth
- Oversee the maintenance and management of the branch facility and dealership fleet, ensuring all assets are in optimal condition, compliant with safety standards, and operating efficiently to support business operations
- Participate in yearly budget preparation and monthly financial meetings for the branch and its departments
- Understand, maintain, monitor, and report on overall branch metrics and budgets
- Oversee and maintain a safe and healthy work environment by enforcing organization standards, processes, and procedures while adhering to legal regulations
- Act as the escalated point of contact to address customer issues and concerns promptly
- Maintain strong communication with the home office and other branches to maximize enterprise efforts
- Act as a backup for branch departments as needed
- Perform additional tasks and/or duties as assigned
Knowledge, Skills, and Abilities:
- 5+ years of experience working within a retail environment
- Prior experience working within an equipment dealership is preferred
- 3-5 years of management experience with demonstrated ability to guide, coach, and mentor team members
- Valid driver’s license with clean driving record required
- Class A CDL or willingness to obtain within 6 months of hire
- Fantastic leadership skills with the ability to lead and motivate others
- Demonstrate the importance of a healthy culture and being fully committed to championing that cause and living by the company core values
- Exceptional verbal, written, and interpersonal communication skills
- Strong active listening ability
- Strong analytical, problem-solving, and decision-making skills with a keen eye for identifying and executing solutions
- Strong customer service skills
- Flexible and able to work in a fast-paced environment
- Highly effective time management, prioritization, and organization skills
- High degree of professionalism with regard for confidentiality and commitment to ethical behavior
- Experience with Microsoft Office products including but not limited to Outlook, Word, Excel, etc.
Physical Requirements:
- Sit: 50%
- Stand: 40%
- Bend, crouch, stoop, twist, etc.: 10%
- Work Environment: Indoors & Outdoors; hot or cold environments
- Travel: 25%
- Noise: Low
- Lift up to: 75 lbs.
Are you looking for a job where you can thrive in a positive work environment that truly cares about your well-being, health, and safety? Look no further! Swanston offers an amazing compensation package with competitive pay, the potential for year-end incentives, 8 company-paid holidays, instant PTO accruals, paid parental leave, and a variety of insurances including medical, dental, vision, long-term disability, and group life coverage. Plus, we have options for voluntary life insurance, HSAs, FSAs, Dependent Care Spending Accounts, and more fantastic benefits. Come join us at Swanston Equipment, where fun meets professionalism in equal measure!