Workshop: What to Do When the Customer is...Wrong!

THE MOST IMPORTANT SKILL YOU WILL EVER LEARN!

• Why Customer Service is important

• The 5 things you should do with every unhappy customer

•  The 10 things NEVER to say to a customer

•  Turning unhappy customers into your biggest supporters

• Make sure the customer walks out satisfied even when you can’t give them what they want.

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Success Training & Consulting
Building a thriving local economy driven by equipped, successful small businesses.
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